Are customer emails piling up? Spending too much time answering the same questions about orders, shipping, refunds, and tracking?
That's where I come in.
I help e-commerce businesses keep their customers happy, their inboxes organized, and their support operations running smoothly. My goal isn't just to answer tickets. It's to make sure customers feel heard, problems get resolved quickly, and business owners can focus on growing their store.
I've supported both Shopify stores and subscription-based businesses, handling:
- Customer Service (email, chat, and social media)
- Shopify Order Management
- Order Tracking & Fulfillment
- Refunds, Returns & Replacements
- PayPal Disputes & Chargebacks
- Subscription Support
- Inbox & Ticket Management
- Customer Happiness & Retention
I'm comfortable working with tools such as Shopify, Zendesk, Kustomer, Commslayer, PayPal, Stripe, 17Track, and other e-commerce support platforms.
What you can expect fro-----------:
- Fast and professional customer support
- Warm, human responses (never robotic)
- Strong attention to detail
- Organized inbox and ticket management
- Proactive communication and follow-through
- Someone who can work independently and take ownership
If you're looking for someone who genuinely cares about your customers and can help create a positive customer experience while taking work off your plate, I'd love to chat.
Send me a message and let's see how I can help!
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