Hi I am Maria, I am excited to apply for the Customer Service position at your company. With over 9 years in customer service and administrative support and 2 years in Sales Outbound calling I believe I can contribute more in your company.
I am always the first point of contact and I monitor and respond to Live Calls, Live chats and Email inquiry with first call resolution. I can do outbound and cold calling and even convert Leads into Sales on a daily basis or Resolved with proper resolution. I love helping people thru customer service and most of all I Love making Sales and earn commissions.
I also supported Unilever’s Europe accounts, overseeing SAP access thru tickets while providing Client Data Security Protection for UK and Ireland employees.
My background as a Quality Assurance Analyst and in administrative roles has given me a keen eye for accuracy and process improvement. I am highly proficient in Microsoft, Office tools, especially Outlook, Excel, and Gmail, with strong organizational skills for managing inboxes and prioritizing tasks.
Hardworking and self-motivated, I am eager to bring my skills to a role focused on
customer satisfaction and operational efficiency.
I am committed to supporting your Company's growth and reputation through dedicated service.
Thank you for considering my application. I look forward to discussing how I can
contribute to your team. Below are my experiences.
Best regards,
Maria Eliza Alcantara
Customer Support » Customer Service Experience: 8 years Professional Services » Management Services » Sales Experience: 2 - 5 years Office and Administration » Email Management Experience: 3 - 4 years Office and Administration » Administrative Support Experience: 5 years Office and Administration » SAP ACCESS Experience: 1.5 year Quality Analyst : 1 year.
