Results-driven Virtual Assistant, Billing & Collections Specialist with 9+ years of experience supporting high-volume operations across BPO and B2B environments. Proven track record of recovering revenue, resolving complex billing issues, and optimizing administrative workflows through strong client communication and problem-solving skills.
Recognized for handling 80–100+ daily interactions, improving collection rates, and maintaining 100% accurate records while delivering excellent customer experience. Highly reliable, detail-oriented, and experienced in remote support, vendor coordination, and confidential data handling
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