I have built a robust career marked by my proficiency in customer support and strategic planning, complemented by a diverse skill set across various tools and platforms. My professional journey reflects a deep commitment to enhancing organizational operations through effective communication, innovation, and meticulous attention to detail.
Starting my career as a Customer Service Representative at Telus, I have adeptly managed customer orders and ensured seamless scheduling for technician visits, showcasing my organizational skills and commitment to customer satisfaction. My tenure at Concur-SAP as part of the User Support Desk further honed my ability to provide technical assistance and support, handling complex issues with clarity and efficiency while maintaining adherence to company policies and guidelines.
At Afni, where I served as a CSR/SME/Supervisor, I excelled in coaching and developing teams, guiding new hires through comprehensive onboarding processes and consistently improving agent performance through targeted coaching and goal-setting strategies. My role extended to talent acquisition at PSG Global - FindHR, where I sourced and screened applicants, demonstrating my proficiency in recruitment strategies and ability to identify top talent through proactive outreach and meticulous candidate assessment.
Most recently, at Balboa Digital as a Lead Verification/Payment Specialist, I applied my negotiation skills and financial acumen to ensure the successful verification of leads and resolution of client financial requests. My responsibilities included managing escrow accounts and advising clients on debt payment plans, highlighting my strategic planning abilities and commitment to client advocacy.
My educational background includes a Bachelor of Arts in Mass Communication from St. Paul University Quezon City, underscoring my foundation in effective communication and media studies, which I apply daily in my professional interactions.
Proficient in a wide array of tools such as Salesforce, Avaya, Microsoft Office, and various communication platforms including Slack and Zoom, I consistently leverages technology to streamline processes and enhance team collaboration.
I surely embodies a proactive and adaptable professional, continually seeking opportunities to innovate and optimize operations while maintaining a keen focus on customer satisfaction and team development. My career trajectory underscores my commitment to excellence and ability to thrive in dynamic, customer-centric environments.
