Detail-oriented Administrative and Operations Professional with over 8 years of experience supporting financial services, loan administration, project coordination, healthcare claims processing, and business operations. Proven track record of managing high-volume workloads, maintaining accurate records, coordinating with cross-functional teams, and ensuring compliance with established processes and service standards.
Experienced in loan servicing support, borrower account management, cash application, payment processing, claims review, document management, stakeholder communication, and administrative support. Strong background in using Microsoft Excel, Outlook, Workfront, SAP, Oracle PeopleSoft, HighRadius, Salesforce, and other workflow management systems to improve efficiency and maintain data accuracy.
Recognized for strong organizational skills, attention to detail, problem-solving abilities, and commitment to delivering exceptional customer service. Adept at working independently in remote environments while effectively collaborating with teams and stakeholders to achieve business objectives.
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