I help business owners build efficient operations that scale.
Over the past several years, I've managed day-to-day operations for a high-volume short-term rental company, supporting a portfolio of 37+ vacation rental properties while leading process improvements, team coordination, platform implementations, pricing optimization, and guest experience.
My experience goes far beyond administrative support. I've led company-wide software migrations, built operational workflows, developed SOPs, trained remote teams, negotiated with software vendors, implemented AI-powered automation, and created systems that improve efficiency while reducing operational bottlenecks.
Areas of expertise include:
• Operations Management
• Executive & Administrative Support
• Short-Term Rental (Airbnb & VRBO) Operations
• Property Management
• Guest Communication & Customer Support
• Revenue & Pricing Strategy
• Team Leadership & Training
• SOP Development & Documentation
• Workflow Automation & Process Improvement
• Vendor & Maintenance Coordination
• Project Management
• Quality Assurance
• Calendar & Reservation Management
• Owner Reporting & Financial Administration
I have hands-on experience with:
• Guesty
• Prohost
• HostBuddy
• PriceLabs
• Lodgify
• Airbnb
• VRBO
• Stripe
• Slack
• Google Workspace
• Microsoft Office
• ChatGPT & AI Productivity Tools
• -----------
• Twilio
• OpenPhone
• Ring, Yale Access, Minut, and other smart property management platforms
I thrive in fast-paced environments where organization, ownership, and problem-solving are essential. Whether coordinating multiple teams, implementing new systems, optimizing business processes, or handling critical operational issues, I focus on delivering reliable results with minimal supervision.
I take pride in thinking beyond individual tasks. Instead of simply completing work, I look for opportunities to improve workflows, eliminate inefficiencies, and build scalable systems that save time and support long-term growth.
If you're looking for someone who can operate as more than just a Virtual Assistant—someone who can help manage operations, improve processes, support leadership, and keep your business running smoothly—I would be a valuable addition to your team.
Verified
