The position exists in order to collaborate with Key Account Managers to determine client’s requirements, design network architecture with the objective of acting as technical experts to meet and satisfy their needs within our company standards.
AREAS OF RESPONSIBILITY
Collaboration with Sales
Work with KAM to provide expert technical support to prospective customers/clients.
Presentation / Technical Scoping
Present and markets the design and value of proposed solution and business case to customers, prospects, internal management. Assisted with technical questions or concerns during the sales process and frequently participate in the internal portion of the project Process.
On-time reply to RTS filed by KAM
Personal Goal in Technical Improvement
Pro-actively do some research for the market trends and offerings in the industry.
Must have the initiative to study and gain more knowledge on the company’s existing network and future expansion.
Attend technical conventions and updates.
Technical Support
Maintain collaboration and business relationship with client, vendors and partners
Provide strategic guidance and technical support to internal and external customers.
Provide technical information as necessary to produce and complete winning proposals to comply with client requirements including:
a. Network Diagram
b. Equipment specifications, as needed
c. Product Description, background on Converge Network, as needed
Work with customers, attend meetings to make infrastructure upgrade recommendations.
Employee Professional Relationship (Internal and External)
Build a client-pre sales relationship to create and maintain the business
Build a sales-pre sales relationship to collaborate solution that will keep the business growing.
Provide leadership, mentoring, and collaboration with co-pre sales.
