Hi Future Clients,
If you are building a rapidly scaling Shopify or Dropshipping brand, you already know that constant turbulence; refunds, supplier tracking delays, and endless inquiries can quickly drain your time.
You shouldn't be micro-managing your helpdesk or worrying if your brand's reputation is being protected. You need a trusted partner who can take ownership of the chaos, operate with total autonomy, and execute flawlessly.
Backed by 8+ years of experience as a Senior Account Manager and eCommerce Specialist, I provide the calm, precise execution needed to keep your systems running smoothly while completely freeing up your time.
What I Bring to Your Brand:
Helpdesk Autonomy: Expert-level mastery of Gorgias, Zendesk, and Freshdesk. I don't just clear tickets; I optimize workflows, build macros, and manage the system so you never have to check it.
Full-Cycle Logistics Management: Deep experience independently navigating Shopify order fulfillment, tracking issues, supplier friction, and complex disputes/chargebacks.
High-Touch Retention: Turning customer frustration into clarity and brand loyalty through elite email and chat support. I treat your customers exactly how you would.
Why Partner With Me?
I don’t just answer emails; I protect your time and your brand's reputation. I am looking to partner with a visionary founder who values a self-sufficient leader, pays well for premium execution, and wants their customer experience to become their biggest competitive advantage.
If you are ready to hand over the support keys to an expert and focus 100% on scaling, let’s connect this week.
Best regards,
Jonathan Demata
Senior Account Manager & eCommerce Specialist
#Customer Support #Customer Service #Communication #Email Support #Shopify #Gorgias
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