With over a decade of experience as a classroom teacher, including roles in both private and public schools, I have honed a diverse skill set that extends beyond the classroom. My tenure in Sutherland Global Services provided me with invaluable customer service experience, particularly in handling inquiries related to AT&T and Fiserv accounts. Transitioning to Express Gifts Philippines, I seamlessly integrated phone and email support with meticulous data entry, ensuring an excellent customer experience. At Taskask, my role expanded to encompass technical support for Netflix subscribers, further enhancing my troubleshooting abilities. Joining IQor Philippines, I leveraged my customer service expertise to assist Credit One Financial clients, culminating in a promotion to quality assurance. This role empowered me to engage directly with clients, refining my communication skills and proficiency in Microsoft Excel. My diverse background equips me with a comprehensive understanding of client needs and a proven track record of delivering exceptional service across various industries.
