I have been in the BPO industry for almost 5 years now, handling both voice and non voice accounts. I had a very diverse experience in different fields that involves sales, customer service, billing, retention and technical support. I am very competent when it comes to customer service and people relation. I am a person that is keen on process improvement since I believe that the person should not work harder instead should work smarter. I am a team player and can work well with the team with less supervision.
