Experienced Customer Relations Specialist with a strong background in handling phone-in reservations and inquiries in the shipping industry. Known for a positive outlook, a customer-first approach, and an engaging phone presence. Successfully resolved concerns including undelivered tickets, failed bookings, and transaction issues.
Skilled Email Facilitator with a passion for cross-cultural communication, having interacted with customers from diverse nationalities. Also served as a Social Media Administrator, managing customer concerns across platforms such as Facebook, Twitter, and Instagram.
Proficient in tools such as Canva, Oracle Browser, and eCommerce platforms, supporting both customer engagement and internal operations. Adaptable, tech-savvy, and dedicated to delivering excellent customer service through various digital channels.
