As a highly skilled professional with experience in Medical Records Retrieval, I have honed my ability to effectively contact healthcare facilities to request and obtain medical records for patients, supporting purposes such as social disability claims, life insurance, and disability insurance. In this role, I ensured the accurate and timely retrieval of medical documents while strictly adhering to privacy regulations like HIPAA. My strong coordination skills allowed me to collaborate effectively with healthcare providers and insurance companies, helping facilitate claims processing and ensuring the necessary medical information was available for evaluations and approvals.
I also have hands-on experience working with Electronic Medical Records (EMR) and Electronic Health Records (EHR), managing patient data, processing medical information, and maintaining compliance with healthcare regulations. This experience, coupled with my keen attention to detail and strong communication abilities, made me an integral part of the claims process, social disability, and legal procedures for law offices.
In addition to my medical records expertise, I have a broad background in customer service, having managed customer inquiries, resolved disputes, and provided assistance with a variety of services, including account balances, transaction details, and debit card-related issues. I have also handled ID verification for investigations and worked with clients on missing transactions, e-wallets, and card functionality issues. My customer service experience extends to managing flight reservations, booking changes, and resolving complaints, ensuring a positive experience for clients while maintaining company policies.
I bring a strong combination of healthcare knowledge, technical proficiency, and exceptional customer service skills that will add value to any team or project I am a part of.
