Effectively handled billing inquiries and discrepancies in a Telco account. Streamlined billing processes, ensuring accurate and timely resolution. Collaborated with internal teams to address customer concerns and maintain high satisfaction levels. Adhered to departmental protocols and goals for efficient billing operations. Provided top-tier technical support in a dynamic environment. Diagnosed and resolved customer issues promptly, demonstrating expertise in troubleshooting and problem-solving. Collaborated with cross-functional teams to address complex technical issues, ensuring optimal customer satisfaction. Adhered to established protocols and goals to deliver efficient and effective technical support. Showed deep understanding and skill in handling Gcash services. Offered helpful guidance to customers and colleagues, playing a key role in solving problems and boosting the team's success. Always went above and beyond the performance goals, actively joining efforts to improve Gcash operations. Diligently managed case approvals/denials, specializing in Regulations E and Z disputes. Initiated chargebacks via VISA and STAR transactions, validated disputes with merchants, and resolved payment claims within set timeframes. Adhered to department processes and goals for efficient case investigations.
