I'm a non-clinical Medical Virtual Assistant with almost 2 years of U.S. healthcare experience supporting Medicare Part D members, and 6 years of BPO experience overall.
In my current role, I handle 15–30 inbound calls a day covering prescription refills, orders, payments, benefits and eligibility, and prior authorization requests. I also call providers and pharmacies to resolve claim issues and follow up on pending requests.
I can help your practice with:
• Patient calls, follow-ups, and appointment scheduling
• Insurance and benefits verification
• Prior authorization follow-ups
• Accurate documentation and record management (HIPAA-compliant)
• Inbound and outbound calls
I've maintained a 90% CSAT while working in a fast-paced, high-volume environment. I'm reliable, detail-oriented, and quick to learn new systems, including your EHR or practice management software.
Let's talk about how I can take routine admin work off your plate so you can focus on your patients.
Verified
