I am a seasoned customer service associate in the technical and fast fashion industry from March 2009 to April 2022.
I am an expert in handling product and service reviews on Google Play and Apple App Store. Travel agency sites; ----------- , Vrbo, Airbnb, Expedia, Google and different third-party websites such Yelp, Trustpilot, Asknicely, ResellerRatings, Sitejabber, BBB, and Consumer Affairs. I always ensure to provide the best quality and first-class customer service to all members and customers of the company that I worked with.
My skills include, but are not limited to:
Respond to Product and Service Reviews, Customer Escalations and Retention, Billing, Order Placement and Tracking, Order Cancellation Requests, Order Update Assistance, Shipping, Product Inquiries, Returns and Exchanges, Discount Application - if applicable, Dispute/ Chargebacks/ Refund, Outbound, and Inbound Sales, Data entry, Technical Support to TV/ Internet and VoIP Concerns.
My work experience as a Virtual Assistant includes:
• Social Media Manager- My task includes managing the >Facebook Community Page of a diet mobile application. I approve and decline member requests to join the community. Filter and remove spam posts. Create canva graphics and schedule FB posts. I also respond to different member posts and inquiries.
• Crowdsourcing- I am tasked to improve the rating of the company’s diet app. I create micro-tasks on Microworker’s site and check the submitted works done by their workers.
• Webutation Management- This task involves daily checking and responding to product and service reviews on Google Play, Apple App Store, Trustpilot, and Sitejabber. Report any possible app issues and check the movement of reviews per country and their ratings.
I was able to work with a big Telecommunications Company in the US, a famous US Fast Fashion Brand, and a Digital Health and Wellness Company in Central Europe.
It is always my goal to achieve client and customer satisfaction through a job well done.
TOOLS of Expertise:
•Zendesk
•Google Drive
•MS Office( Word, Excel, Powerpoint, and Outlook)
•Zoom
•Airtable
•Zoho
•Cliq
•X-lite Softphone
•Avaya Softphone
COLLAB APP
•Asana
•SIack
PHOTO EDITOR
•Canva
CLOUD SERVICES
•Dropbox
•Google drive
SKILLS and EXPERIENCE:
•Brand Reputation Manager
•Social Media Moderator
•Canva Graphic Design
•Otter- Transcription
•Customer Service Associate- Tier2
•Tier 2 Technical Support
•Team Leader for a Seasonal Account
Verified
