Versatile professional with over 15 years of diverse experience spanning BPO customer service, sales, property management, banking, and technical administration. Highlights include 5 years of premium hospitality customer service and global hotel reservations for Hilton Hotels account within the BPO sector. Currently an successful Airbnb Superhost managing two properties, backed by a strong background in US-based B2B cold calling, financial operations, and manufacturing support.
Work Experience:
* Airbnb Property Manager & Superhost
Independent Business Owner | [October 2024-Present]
Manage end-to-end operations and guest communications for two rental units, maintaining Superhost status.
Handle all bookings, check-ins, payments, property maintenance, and vendor coordination.
* B2B Inside Sales Representative / Cold Caller (1 year)
Remote (US-Based Cleaning Service Account)
[October 2024- January 2026
Conducted 50 to 80 outbound cold calls per shift targeting
US businesses to pitch commercial cleaning services.
Qualified prospects, navigated gatekeepers, and secured
appointments for the closing sales team.
* Senior Customer Service Representative (BPO 5 years)
Hilton Hotels Worldwide Account [October 2015] – [December 2020]
Managed global guest reservations and loyalty programs,
ensuring compliance with strict hospitality standards.
Resolved complex booking inquiries, billing discrepancies, and
high-priority customer escalations.
* Bank Teller & Loan Assistant (3 years)
[Universal bank of Lopez Quezon] | [December 2012] – [August 2015)
Processed daily financial transactions, balanced cash drawers, and
ensured compliance with banking regulations.
Assisted the credit department by reviewing loan applications and
organizing required documentation.
* Engineering Support ESD Technician (7 years)
[TDK Philippine Corporation] | [October 2005] – [September 2012]
Provided administrative and technical support to the engineering team
within a manufacturing environment.
Maintained inventory logs, compiled technical data, and updated
standard operating procedures.
Verified
