Customer Service Representative:
• Delivers prompt and professional solutions for customer inquiries via phone, email, etc.
• Researches, prioritizes and resolves customer issues in timely and accurate fashion
• Maintains documentation of customer inquiries and responses for future reference
• Directs and routes customer calls to appropriate personnel for assistance
• Handles dissatisfied customers in a polite and professional fashion
• Tracks and follow-up all customer requests in a timely manner
• Maintains broad knowledge of all company products, services and promotions
• Provides outstanding and exceptional customer service
• Greets and addresses customers in a friendly and respectful way
• Manages large volume of customer calls in a friendly and courteous manner
• Returns customer calls in a timely manner to ensure customer satisfaction
Escalations Level II Associate:
• Handles supervisor calls
• Provides assistance as floor support for product knowledge assistance
• Escalates claim requests to Clients
Team Lead Apprentice:
• Assists in handling all team Lead tasks (Reports , Coaching , Floor Support , Admin tasks ,
