Experienced and detail-oriented Patient Care Coordinator with a strong background in prior authorization processes, electronic medical records (EMR), Zendesk, and customer support through email, live chat, and outbound calls. Proficient in verifying patient insurance eligibility, coordinating with pharmacies for medication availability, and submitting prior authorization requests via Cover-----------ds (CMM). Demonstrated expertise in ensuring compliance with HIPAA regulations and insurance guidelines for all medication authorizations.
