Hi! I’m Jaimee, LPT, with 8 years of combined experience in customer-facing and digital operations roles.
My current focus is chargeback and fraud, including developing SOPs and workflows, conducting detailed investigations, reviewing transaction and customer data, and preparing case-specific evidence and representations. My work has contributed to a ~50% chargeback win rate, and I’ve uncovered a fraud ring involving one customer across multiple accounts and altered customer details, tracing ~$15,000 in linked orders.
I also bring experience in customer retention through email support, as well as e-commerce operations, customer service, administrative support, and social media. I’m detail-oriented, proactive, and comfortable taking ownership of complex issues, investigating beyond the obvious, and finding practical solutions that protect both the customer experience and the business.
Verified
