I have updated your profile description to explicitly highlight all of your tools: Gorgias, Zendesk, Salesforce, and Shopify.
I am a customer support professional with over 5 years of experience across the BPO and e-commerce industries, including a leadership role where I helped maintain service quality and team performance.
I specialize in live chat and email support, with hands-on experience managing ticketing, customer inquiries, and order management across key platforms, including Gorgias for Shopify, Zendesk, and Salesforce. I leverage modern AI tools to streamline workflows, draft faster resolutions, and boost overall efficiency without sacrificing accuracy or customer satisfaction.
In addition to customer support, I provide administrative assistance such as data entry, inbound and outbound communication, and day-to-day operational support. I am detail-oriented, highly organized, and adept at managing high-volume workloads seamlessly.
I am well-versed in CRM platforms, ticketing software, and Google Workspace, and I adapt rapidly to new tools and established SOPs.
If you are looking for a reliable, tech-savvy tea-----------mber who can elevate your customer experience and help streamline your operations, I am ready to contribute to your team.
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