Highly adaptable and tech-savvy Virtual Assistant with over 3 years of proven success in delivering high-impact administrative support, fraud prevention, and multi-channel customer service. Skilled in leveraging enterprise-grade tools and platforms to streamline operations, enhance client retention, and safeguard business transactions. Known for precision, proactivity, and performance under pressure.
Core Skills & Strengths
Virtual Assistance & Administrative Support
Calendar/email management, appointment scheduling, documentation (SOPs, user guides), data entry, task coordination, and inbox handling.
Fraud Detection & Transaction Monitoring
Experienced with Stripe, Sift, and Braintree for dispute resolution, chargeback reduction, and real-time fraud analysis.
Customer Support Excellence
Inbound/outbound support via Salesforce, LiveAgent, MS Teams, Slack, and Zoom—delivering consistent, multilingual support across industries.
CRM & Communication Management
Hands-on with Salesforce, Google Workspace, MS Office, Skype, and WhatsApp for maintaining detailed client records and enabling smooth communication workflows.
Marketing & Social Media Support
Canva-based content editing, campaign support, cold calling, lead generation, and collaboration through Telegram and -----------.
Data Analysis & Technical Aptitude
Comfortable with SQL queries, data troubleshooting, and reporting tools—bringing a strong problem-solving mindset to technical ch-----------ges. Tools & Platforms
CRM/Support Systems: Salesforce, LiveAgent, Blue Clerk
Fraud/Payment Systems: Stripe, Sift, Braintree
Productivity Suites: Google Workspace, Microsoft Office
Communication: Zoom, Skype, Slack, WhatsApp
Design & Collaboration: Canva, -----------, Telegram
Tech Stack: SQL (Basic), PowerPoint, SOP documentation
