With over 10 years of experience in the BPO industry, I bring a versatile and well-rounded skill set tailored for administrative, technical, and operational support roles. I’ve worked across various industries from real estate and advertising to accounting and SaaS, delivering consistent results and top-tier support.
!Virtual Assistance & Administrative Support
Executive Assistant support (Zoom syncs with Principals)
Email and calendar management
Employee onboarding/offboarding
Admin access management (Google Workspace, Slack, Hubstaff, Jira)
SOP creation and documentation of internal processes
IT support ticketing and basic troubleshooting
CRM survey emails and scheduling
!Accounting & Finance
5 years of AP Analyst experience with a focus on invoice management
Bank reconciliation, accounts payable, and general accounting support
Currently upskilling toward a full Bookkeeping role
!Lead Generation & Research
5 years as a Lead Generation Specialist
Expert in LinkedIn research and targeted outreach
Email outreach and appointment setting
!Tools & Systems Proficiency
CRM: Salesforce, DocuSign
ERP: NetSuite, Tipalti, QuickBooks, Xero
Project Management: -----------, Asana, Slack, Google Workspace
Other: Hubstaff, Zoom, Jira
I also have experience working with a hotel reservation app and an advertising/retargeting platform, adapting quickly to new environments and technologies.
While I may not have direct experience in every role, I bring to the table a strong foundation of transferable skills, a proven track record of reliability, and most importantly a commitment to excellence, honesty, and continuous learning.
Thank you
