I’m an Ecommerce Account Operations & Customer Experience specialist with 2+ years of experience supporting U.S.-based DTC brands across major retailer marketplaces, including Amazon, Home Depot, Wayfair, and Walmart, with exposure to Shopify during a platform transition. I’ve also supported additional channels such as Amazon CA, Overstock, Lowe’s, eBay, and UnbeatableSale, providing broad exposure to multi-marketplace operations, documentation, and account workflows.
My work focuses on issue ownership, marketplace policy alignment, claims and reimbursement support, returns and warranty operations, and cross-functional coordination. I thrive in documentation-driven, async environments and am actively growing into full account management roles supporting ecommerce operations, marketplace performance, and client success.
Verified
