Identity and Access Manager / Tech Support Analyst/ Customer Service and Sales Representative.

Identity and Access Manager:

- I Oversee user access provisioning, deprovisioning, and access review processes to ensure compliance with security policies and regulatory requirements.
- Collaborate with cross-functional teams to integrate IAM solutions with existing systems and applications.
- Monitor IAM systems for security i-----------, troubleshoot issues, and implement corrective actions.
- Conduct regular audits and assessments of IAM controls to identify risks and recommend improvements.


Tech Support Analyst:

-Provide technical assistance and support to customers via phone, email, or chat.
-Diagnose and troubleshoot technical issues related to software, hardware, and network connectivity.
-Escalate complex issues to appropriate teams for resolution and follow up to ensure timely resolution.
-Document support cases, solutions, and troubleshooting steps in the knowledge base.
-Educate customers on product features, functionality, and best practices.


Customer Service:

-Handle inbound customer inquiries via phone, email, or chat in a professional and timely manner.
-Assist customers with product information, order processing, billing inquiries, and issue resolution.
-Troubleshoot and resolve customer complaints or technical issues with empathy and patience.
-Provide product recommendations, troubleshooting tips, and guidance to ensure customer satisfaction.


Sales Representative:

Prospect and qualify leads through cold calling, networking, and other lead generation techniques.
Build and maintain relationships with customers to understand their needs and provide tailored solutions.
Collaborate with internal teams to ensure smooth handoff and implementation of sold solutions.