Customer Support Representative | Acela BPO
- Worked years as a customer service representative, supporting client across the US and Canada with their online accounts.
- Respond to customer inquiries promptly and professionally via phone, email, and live chat.
- Identify and troubleshoot customer issues related to our online casino platform (website, account management, etc.).
- Worked with backend department in processing payouts, and deposits swiftly.
- Document customer interactions accurately and efficiently and uphold company policies and procedures while remaining professional and courteous at all times.
<8efe80624d780eba0c6493ec45140364>Facebook Marketing Specialist
- Passed and finished Meta and Coursera Marketing Course
- Fundamentals of Social Media Advertising | Social Media Management | Introduction to Social Media Marketing
- Learned about Social Media content creation, management, and scheduling.
- Gain understanding how to collect, analyze, and interpret marketing data fro-----------ta platforms. Understand how to track the effectiveness of marketing efforts and attribute results to specific campaigns.
- Understand how to effectively measure the success of your marketing campaigns and how to optimize it further.
- Strong English Communicational Skills
- above 60 wpm
- Proficient in MS, Google, and Apple software platforms.
- Work independently but is a team player.
- Preferred to work remotely.
