Industrial Engineering graduate with over three years of experience in technical support, customer service, and business process operations within fast-paced BPO environments. Proven track record of resolving complex technical issues, analyzing operational performance, and delivering high-quality customer experiences while consistently exceeding key performance metrics.
Certified in Lean Six Sigma Yellow Belt, Data Analytics, and Safety Officer 2 (SO2), with strong skills in process improvement, root cause analysis, data visualization, and performance reporting. Proficient in Microsoft Excel, SQL, Power BI, Tableau, and Python for data-driven decision-making and operational analysis.
Recognized for strong analytical thinking, problem-solving abilities, and effective communication skills. Experienced in troubleshooting, KPI monitoring, stakeholder support, and identifying opportunities for continuous improvement. Seeking opportunities in Industrial Engineering, Continuous Improvement, Data Analytics, Operations, Technical Support, Process Improvement, and Technology-driven roles where I can contribute to organizational growth and operational excellence.
