Hello! I am a dedicated professional with a diverse background in the BPO and financial services industries, coupled with a Bachelor's degree in Nursing from the Philippines. While my career journey began in nursing, my passion for customer service and technology led me to excel in other domains.
In the BPO industry, I honed my skills working with the Intuit account, where I started in 2012 as a customer service specialist and progressed to become a Team Leader Trainee. This experience instilled in me a strong foundation in customer support, technical troubleshooting, and quality assurance methodologies.
Transitioning to JP Morgan Chase in 2017, I served as a Retail Banker for two years, gaining valuable insights into retail banking operations and customer relationship management. Subsequently, I transitioned to a role as a Tech Support Analyst for Merchant Services, where I provided technical assistance and support to merchants, ensuring smooth transaction processes and resolving complex issues efficiently.
My expertise also extends to the quality space, where I have experience in monitoring and evaluating customer interactions, implementing quality improvement initiatives, and providing feedback to enhance overall service delivery. Additionally, I have overseen the builds of newly barded merchant services accounts, ensuring they meet quality standards and operational requirements.
I am proficient in using customer support tools, CRM systems, and Microsoft Office Suite. My leadership skills, coupled with strong analytical abilities, enable me to lead teams effectively, drive process improvements, and deliver exceptional customer experiences.
I am now seeking opportunities to leverage my skills and experiences in a remote work environment, contributing to a team committed to delivering top-notch customer support and driving operational excellence. Let's connect and explore how I can add value to your organization!
