* Provides technical support to users by researching and answering questions, troubleshooting technical issues, guiding users
through corrective steps
* Provides end-user tech support via help desk channels (email, teams, desktop phone)
* guides users on account management (account creation, requesting permissions, or password resets)
* remote session: bomgar support
* ticketing tool: servicenow/snow
* active directory: ars/core view
* basic knowledge in sales force
* expertise in office 365
* Support thru ticketing Wise platform
* Knowledge in Network Configuration (Switch IDF)
* Knowledge in AS400 MS Office Proficiency
* Knowledge in Reformatting OS windows 7 and 10
* Knowledge in Administration in Active Directory
