With nearly a decade of experience in international contact center environments, I excel in utilizing CRMs/tools, Microsoft suite (Word, Excel, PowerPoint, Adobe), Office 365, Outlook and Amadeus. My extensive background in customer service and sales spans various sectors including hospitality (hotel reservations, car rentals, vacation home bookings, cruise reservations, and air ticket reservations) as well as e-commerce (Amazon). I possess demonstrated sales proficiency across phone, email, and chat platforms, complemented by strong interpersonal and technical skills. My strategic approach to problem-solving enables me to address complex customer issues creatively while ensuring high levels of engagement and retention. As a collaborative team player, I am highly self-motivated, punctual, patient, and possess integrity, accountability, trustworthiness, responsiveness, and empathy.
