I help businesses deliver stable, high-quality systems by combining deep expertise in Quality Assurance, Application Support, and Site Reliability Engineering, backed by over 11 years of experience supporting enterprise applications in telecom and fintech environments.
I specialize in end-to-end functional testing (SIT, UAT, regression) and API validation using Postman and SoapUI, ensuring systems behave correctly across complex workflows. Beyond testing, I focus on real-world system reliability—identifying issues early, validating business-critical processes, and preventing defects from reaching production.
In production environments, I operate at an L3 support level—handling incident triage, root cause analysis, and resolution of complex issues across APIs, databases, and backend systems. I work closely with engineering and business teams to not only resolve incidents but implement long-term improvements that enhance system stability and performance.
My experience also includes translating business requirements into functional specifications, test cases, and actionable insights, allowing me to bridge the gap between technical teams and business stakeholders effectively.
I take ownership of system quality and reliability, ensuring that releases are not only delivered but delivered with confidence. I am highly comfortable working remotely with global teams, communicating clearly, and operating with minimal supervision.
If you need someone who can quickly identify issues, support production systems, and ensure reliable, high-quality releases, I’m ready to contribute from day one.
Verified
