Jilianne is an empathetic, efficient and a resolution-driven professional. She is a tenured healthcare advocate with 6+ years of experience in the customer service industry. Jilianne is well-accustomed with a fast-paced environment which enables her to still work and perform well under pressure. She has spent two-thirds of her career assisting patients and healthcare professionals. This is why she has learned to be very sensitive towards her customers while providing them a tailored fit resolution. She was also trained to provide technical assistance to medical students and instructors which makes her proficient in using computer software and programs, that includes dos-based and microsoft tools. She has been an OIC in the past and has handled a team of CSRs, guiding them to achieve the required metric for their statistics. Jilianne's combined working experience and skills are clearly aligned with any organization or clients' demand of an HVA competency.
