As an Associate Manager at Transparent BPO, I oversee the daily operations and performance of a group of lead generation agents who offers pharmacy, health, life, social security and car insurances. I have over 10 years of experience in leading and managing teams in the information technology and customer service industry, with a bachelor's degree in psychology and a civil service passer certification.
My core competencies include technical support, coaching, quality assurance, computer literacy, and sales. I am passionate about developing and empowering my tea-----------mbers, enhancing their skills, and ensuring their satisfaction and retention. I also have skills in travel management, social media, and airline ticketing, which enable me to handle diverse and complex customer inquiries and issues.
