Strategic Recruitment & Customer Experience Leader with 9+ years of expertise in talent acquisition, team leadership, and e-commerce operations. Proven track record of building and leading high-performing teams, optimizing recruitment and customer service processes, and driving measurable improvements in efficiency, satisfaction, and retention. Adept at managing omnichannel customer support, resolving complex escalations, and leveraging data-driven insights to improve workflows, post-purchase experiences, and operational outcomes. Skilled in full-cycle recruitment, coaching, process optimization, and cross-functional collaboration, with a strong focus on delivering exceptional candidate and customer experiences while aligning strategies with business goals.
