Virtual Assistant | Customer Support Specialist | Booking Coordinator
I am a dedicated and results-driven professional with over 10 years of experience in customer service, restaurant management, and administrative support. With a degree in Hotel and Restaurant Management and hands-on experience in both hospitality and remote support roles, I specialize in helping businesses stay organized, deliver excellent customer experiences, and streamline day-to-day operations.
My background in hospitality and customer support has shaped me into a highly adaptable professional who thrives in dynamic, fast-paced environments. I bring the perfect balance of service excellence, organizational skills, and operational management, making me an asset to businesses seeking reliable support.
What I Can Help You With:
Virtual Assistance & Administration – calendar management, scheduling, email handling, travel arrangements, and client communications
Customer Support – managing inquiries, complaints, and requests with empathy and professionalism (via email, phone, or chat)
Food Truck & Event Booking Coordination (Australia) – handling inbound inquiries, managing bookings, creating EOI campaigns, subscriber management, and client follow-ups
Team & Operations Support – staff coordination, cost control, task delegation, and process improvement
Social Media Assistance – content scheduling, posting, and maintaining engagement across platforms
Technical Tools – POS systems, Microsoft Office Suite, Google Workspace, CRM tools, and basic WordPress management
Professional Experience Highlights:
Food Truck Booking Coordinator (Australia)
Respond to all inbound email requests and phone inquiries regarding catering functions.
Create weekly Expressions of Interest (EOI) campaigns via Mailchimp and manage new and current subscribers.
Source and coordinate activities for events in consultation with the marketing manager.
Prepare and present food truck function proposals, follow up with clients, and finalize bookings.
Customer Support Specialist (2022–2024)
Managed and responded to customer emails, inquiries, cancellations, returns, and product-related questions.
Ensured high levels of customer satisfaction by resolving issues promptly and professionally.
Tracked customer interactions and provided timely updates to keep clients informed.
Supervisor / Administrator | Restaurant Management (2016–2023)
Supervised daily restaurant operations in a high-volume environment.
Trained staff and ensured compliance with food safety and service standards.
Managed POS systems, tracked expenses, and implemented cost-saving actions.
Prepared audit documentation and ensured compliance with company policies.
Guest Service Associate – Dubai International Airport (2014–2016)
Delivered exceptional customer service in a multicultural, fast-paced environment.
Assisted passengers with inquiries, baggage services, and travel support.
Helped resolve operational challenges to ensure smooth passenger experiences.
Education & Certifications:
Bachelor of Science in Hotel and Restaurant Management – Our Lady of Fatima University (2010–2014)
Virtual Assistant Training Courses – General VA, Social Media Management, Executive Assistance, Basic WordPress
Why Work With Me?
I am proactive, detail-oriented, and committed to helping clients achieve smooth operations and outstanding customer satisfaction. Whether you need someone to manage your bookings, handle client communications, or support your team behind the scenes, I bring reliability, efficiency, and a customer-first mindset to every project.
