I am a Customer Support and Content Moderation Specialist with over five years of experience assisting customers through chat, email, and phone. I’ve handled product concerns, refunds, cancellations, order updates, account issues, and technical troubleshooting for e-commerce, Airbnb/STR hosts, and digital platforms.
I have worked with Shopify, Zendesk, Freshdesk, CRM tools, and various moderation dashboards. I am detail-oriented, reliable, fast-learning, and able to follow SOPs accurately. I also have strong de-escalation skills and experience in maintaining high customer satisfaction while managing high-volume tasks.
I’m looking for a long-term role where I can support smooth operations, deliver excellent customer service, and grow with the team.
