I am ----------- ----------- -----------, preferred name -----------/Jim.
I started my career in 2013 with Red Ribbon Bakeshop as an assistant manager, handling timekeeping, sales, marketing, store's PnL, etc.
I transitioned to BPO due to a change in career focus which is on customer service. Sykes is my first BPO company as Wells Fargo Investments being the client managed to obtain 4 years of knowledge with how call center works.
Absorbed by Wells Fargo International Inc. in 2020, I managed to learn how to navigate and master the in-house CRM system with a lot of learnings on how to do trade using the Wells Fargo in-house system. Due to different goals and visions that aren't aligned with my future plans i left the company August of 2022.
Sept of 2022, I was hired by AmEx to be a Customer Care Professional, being a conversationalist I was able to make sure that I got incentives by making sure that I achieved more than the requirement for our Key Performance Indicators, getting a lot of positive feedback from Card Members, and making sure that we follow the necessary steps to file fraud and disputes with Merchants, Card Members, and making sure that we follow the necessary steps to file fraud and disputes with Merchants.
Verified
