I’m a detail-oriented and resourceful Virtual Assistant with a background in Workforce Management and Operations Supervision, bringing over 9 years of experience in fast-paced BPO environments. It started as a childhood passion for solving puzzles in games like Resident Evil and Syphon Filter evolved into a career built on problem-solving, critical thinking, and a commitment to doing things right the first time.
As a Workforce Real-Time Analyst, I monitored agent adherence, managed intraday schedules, handled live queue balancing, and provided real-time support to meet SLAs across multiple lines of business. Transitioning to Operations Supervisor, I led a team of agents, coaching, motivating, and aligning their performance with business goals through regular 1:1s, tea-----------etings, and actionable feedback. I also collaborated with leadership, supported process improvements, and helped ensure exceptional customer experience delivery.
These roles refined my ability to lead with integrity, stay organized under pressure, and adapt quickly to changing priorities and skills. From calendar management, inbox handling, research, and reporting, to creative tasks like presentation editing and basic graphic work. I offer comprehensive remote support with reliability and professionalism.
Outside of work, I enjoy baking, cycling, writing, and reading. Watching English films and series on Netflix is one of my favorite ways to unwind and continually sharpen my language skills.
I’m passionate about helping entrepreneurs and businesses thrive by handling the details that keep things running smoothly. If you're looking for a tech-savvy, experienced, and proactive VA who understands operations and team dynamics, let’s connect
