Proficient in:
Xero Payroll Certified
Fraud Analysis & Risk Mitigation
Claims Investigation & Resolution
Chargeback and Dispute Management (End to End)
Arbitration Review & Compliance
Bank Regulations (AML, KYC, CFPB, Reg E, Visa/Mastercard Rules)
Transaction Analysis & Reconciliation
Data Validation & Financial Reporting
Customer Dispute Handling
Cross-functional Collaboration
Case Documentation & Process Improvement
VROL, LexisNexis
