Customer Support & Administrative VA with 6+ years of BPO experience and hands-on experience supporting eCommerce and SaaS businesses. Experienced in email, chat, and phone support, order management, refunds, returns, subscription billing, shipping inquiries, customer retention, and high-volume inbox management. Skilled with Zendesk, HubSpot, Salesforce, Shopify, Gorgias, Reamaze, and WooCommerce. I focus on clear communication, efficient problem-solving, and making every customer interaction feel handled, not scripted.
