Highly organized and detail-oriented Virtual Assistant with experience in accounts receivable, billing, collections, and customer service. Skilled in managing 300–400 customer accounts monthly, handling inbound/outbound communications, resolving billing inquiries, and ensuring timely payment collections. Experienced in data entry, PII scrubbing, content moderation, and maintaining compliance with data privacy standards. Adept at using CRM systems, payment processing tools, and collaboration platforms to streamline workflows, improve account recovery, and support client satisfaction. Known for strong attention to detail, problem-solving skills, and the ability to manage multiple tasks in fast-paced, remote environments.
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