•Providing first-line investigation and diagnosis
•Resolving and closing i-----------/service requests as per help desk procedures & allocated timelines
•Escalating of unresolved i-----------/service requests within agreed timescales
•Logging relevant i-----------/service request details per help desk procedures
•Communicating with client regarding i----------- progress
•Ensuring tickets are always updated until issues are resolved.
•Conducting hardware and software maintenance and support
•Performing IMAC (Install, Move, Add and Change)
•Supporting and/or assisting of local centralized network team
•Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners
•Assisting Asset Management Team in inventory of IT assets
•Performing deployment and movement of IT assets
•Performing additional task that may be assigned by the immediate supervisor.
