I am a reliable Healthcare Staffing Coordinator and Customer Service Specialist with experience supporting U.S. home health agencies, therapy providers, and insurance companies.
My background includes:
Coordinating clinician schedules and assignments
Communicating with hospitals, clinics, RNs, therapists, and case managers
Ensuring timely patient care and reducing scheduling delays
I am experienced with Cliniconnects, TherapySync, Axxess, Kinnser, Therapy Boss, and highly proficient in Google Workspace and Microsoft Office. For communication, I am trained in RingCentral, Verizon One Talk, WhatsApp, Qliq Chat, and Avaya.
I also have insurance support experience handling benefits verification, authorizations, appeals, and claims, using Salesforce and NextGen. I work efficiently, follow instructions well, and take ownership of tasks to support team goals and client satisfaction.
