A results-driven Customer Service and Supply Chain professional with over 7 years of experience in Dubai, United Arab Emirates, progressing from Call Center Optimizer & QA Analyst to Supply Chain Customer Service Manager. Experienced in managing end-to-end order processing, export documentation, and HS Code compliance, including applications through the Dubai Municipality and Chamber of Commerce.
Proficient in SAP and Oracle ERP systems for customer account creation, invoice generation, and credit note processing. Demonstrated ability to manage customer inquiries, follow-ups, and complaints efficiently while maintaining high service standards.
Skilled in cross-functional coordination with sales, finance, logistics, procurement, and warehouse teams to ensure smooth order fulfillment and customer satisfaction. With extensive industry experience and strong operational knowledge, I am confident in my ability to contribute to organizational growth, improve customer experience, and streamline supply chain operations.
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