Experienced and dedicated healthcare professional with 10 years of combined experience in clinical laboratory science, medical virtual assistance, and customer service. With six years of hands-on experience as a Medical Technologist, I have developed strong expertise in laboratory procedures, specimen analysis, diagnostic testing, and maintaining accuracy and efficiency while upholding high standards of patient care.
I also have two years of experience as a Medical Virtual Assistant, providing administrative and clinical support in a healthcare setting, particularly in processing and managing pre-operative (pre-op) orders. This experience strengthened my skills in medical documentation, order coordination, attention to detail, communication, and maintaining confidentiality while supporting healthcare providers and ensuring smooth patient care workflows.
In addition, I have two years of experience as a Call Center Agent supporting NBA games, where I developed strong customer service, communication, problem-solving, multitasking, and time-management skills. Working in a fast-paced environment allowed me to effectively handle customer concerns, provide accurate information, and maintain professionalism while assisting a diverse range of clients.
With a strong medical background combined with virtual assistance and customer service experience, I am confident in my ability to provide reliable and efficient support to healthcare professionals and organizations. I am highly adaptable, detail-oriented, committed to continuous learning, and passionate about using my skills to contribute to quality patient care and efficient healthcare operations.
