Professional Summary:
Dynamic and results-oriented professional with a proven track record in customer service management, data analysis, administrative tasks, and team leadership. Possessing proficiency in MS Office, adept at handling voice-based customer service inquiries within healthcare and ride-sharing domains. Skilled in data analysis, excelling in deriving actionable insights. Demonstrates strong communication skills in English, both written and oral, and adept in managing teams to achieve organizational objectives.
Skills:
Customer Service Management:
Proficient in handling voice-based customer inquiries within healthcare and ride-sharing sectors. Demonstrated ability to deliver exceptional service, ensuring customer satisfaction and retention.
Data Analysis:
Possess knowledge in data analysis, capable of extracting valuable insights to inform strategic decision-making. Skilled in utilizing analytical tools and techniques to interpret complex datasets effectively.
Administrative Tasks: Efficiently manage administrative responsibilities, ensuring smooth operations and organizational efficiency.Proficient in organizing and prioritizing tasks, adept at multitasking in fast-paced environments.
Language Proficiency:
Fluent in English, both written and oral, with a keen eye for detail in written communication. Capable of articulating ideas clearly and effectively to diverse audiences.
Team Leadership: Currently serving as a team leader, responsible for guiding and motivating tea-----------mbers to achieve performance targets.Skilled in fostering a collaborative work environment and resolving conflicts effectively.
Professional Experience:
Customer Service Representative | Hinduja Global Solutions and TaskUs PH
Provided voice-based customer support within healthcare and ride-sharing accounts. Addressed customer inquiries, resolved issues promptly, and ensured high levels of customer satisfaction. Collaborated with cross-functional teams to streamline processes and enhance service delivery.
Data Analyst | TaskUs Philippines
Conducted data analysis to identify trends, patterns, and opportunities for process optimization. Prepared comprehensive reports and presentations to communicate findings to key stakeholders. Implemented data-driven strategies to improve operational efficiency and drive business growth.
Administrative Assistant | TaskUs Philippines
Managed administrative tasks, including scheduling appointments, organizing meetings, and maintaining records.Supported senior management with various administrative functions, ensuring smooth day-to-day operations.Implemented process improvements to enhance efficiency and productivity within the department.
Team Leader | TaskUs Philippines
Led a team of customer service representatives, providing guidance, coaching, and support to achieve performance goals. Implemented performance management strategies to enhance team productivity and morale. Fostered a positive work culture focused on continuous improvement and excellence.
Education:
Undergraduate of Bachelor of Science in Civil Engineering
Certifications:
Operations Manager Preparatory Academy Graduate (TaskUs) (2024)
