Education:
Bachelor of Science in Psychology
Studies in Health Care Services
Associate in Office management
Professional Experience:
Mental Well-being Counselor for an international company
Account Representative in US cleaning services,
specializing in Service Accommodation/Property Management
Platforms Managed:
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Airbnb
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Hotel Tonight
Plum Guide
SiteMinder
HomeAway/VRBO
Tokeet
Streamline
Front for the software
Wave App
Freshdesk
Zendesk
Reamaze
Hubspot
Pipedrive
Tagove
Customer Service Representative (10+ years) with expertise in:
Adobe Illustrator
Xero WordPress
Basecamp/Webmail
Airbnb
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HomeAway
Tokeet
Microsoft Sales
Microsoft Accounts and Billing
Microsoft Office and Windows
Technical Support Skills:
Microsoft Windows and Office Applications
PowerShell
Trend Micro
Virtual Assistant (e-commerce website) with proficiency in:
Order processingEmail management
Live chat support
Inbound and outbound calls
Product inventory management
Handling POS systems
Providing product training
Notable Achievements:
Extensive experience as a consultant for Microsoft, covering sales representation, accounts and billing, and technical support (Windows Answer Desk)
Proven track record in up-selling and cross-selling Microsoft products
Pioneer technician for Windows 10, specializing in troubleshooting on Windows PCs
Core Values:
Integrity-driven approach to client interactions
Commitment to continuous learning and skill enhancement
Dedication to resolving customer issues effectively while fostering mutual growth
Objective:
Utilize diverse skill sets and industry insights to support client's business objectives and drive success
With a robust background in Health Care Services and a Bachelor's in Psychology, coupled with extensive experience in diverse professional realms, I bring a unique blend of expertise to the table.
As a seasoned Mental Well-being Counselor for an esteemed international company, I have honed my skills in fostering mental health and ensuring holistic well-being. My tenure as an Account Representative in the US cleaning services industry further solidified my proficiency in service accommodation and property management.
My journey as a Customer Service Representative spans over 10 enriching years, where I've cultivated invaluable insights and skills. From liaising with premier platforms such as Adobe Illustrator, Xero, and WordPress, to adeptly managing bookings and inquiries on Airbnb, -----------, and HomeAway, I've consistently delivered top-notch service.
In the realm of Technical Support, my prowess extends to Microsoft Windows and Office applications, PowerShell, and Trend Micro, among others. I've also excelled as a Virtual Assistant for e-commerce websites, adeptly handling order processing, email management, live chat support, and more.
Notably, my tenure as a consultant for Microsoft exemplifies my dedication to excellence. From sales representation to intricate accounts and billing tasks to providing top-tier Windows Answer Desk support, I've consistently exceeded expectations.
My ethos revolves around integrity, learning, and client trust. I thrive on resolving issues while continually enriching my knowledge base. Whether it's troubleshooting Windows PCs or facilitating seamless business operations, I'm committed to driving success.
Now, as I embark on this new chapter, I'm eager to share my expertise with you. Let's collaborate and propel your business to new heights, all while embracing flexibility and mutual growth. Together, let's seize opportunities and thrive in today's dynamic landscape. Let's embark on this journey of success together!
Verified
