I have extensive experience in customer service and administrative roles across various industries. Most recently, at Virtual Intelligence - The Insurance Company TIA, I managed customer inquiries via phone, email, and live chat. I assisted with policy changes, filed and followed up on insurance claims, policy pre-renewals, and renewals, and maintained accurate customer records. This role required strong organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously, which are essential for an Admin Assistant.
In 2020, I worked as an Inspector Coordinator at Stevens Rentals, where I scheduled and facilitated inspectors for move-ins and move-outs using the zTenant Application. This position further developed my scheduling abilities and my proficiency in using specialized software, ensuring smooth and efficient operations.
Before that, I worked at Google - Accenture Philippines, where I provided comprehensive customer service support. I answered questions about products and services, processed orders and returns, resolved technical issues, and offered proactive customer outreach. My ability to manage diverse tasks and communicate effectively with customers ensured a high level of customer satisfaction, a key aspect of administrative work.
Earlier in my career, at Comcast - Convergys Phils. Inc, I focused on technical support, identifying and troubleshooting hardware and software issues, resolving network problems, and supporting new application roll-outs. This role honed my technical skills and my ability to manage multiple cases at once, further developing my multitasking and problem-solving abilities.
Overall, my experience has equipped me with the organizational skills, attention to detail, and multitasking capabilities that are crucial for an Admin Assistant. I am confident in my ability to support your team and contribute to your organization’s success.
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