Network Operations Associate for Verizon Business that supports small to large Commercial business but non-manage clients. We troubleshoot and repair DS0 - DS1/T1 and bundled T1s circuits like MPLS, PIP, Point-to-Point, MPL, Pri circuits and Frame-Relay Network. We also pull stats with Ethernet Switch equipments such as Cisco, Ciena, Alcatel Lucent, Brocade and Juniper Router using Putty. Also to access CPE(Customer Provided Equipment) Adtran, Netvanta and Cisco.
We perform end to end layer 1 - 3 isolation and resolution for Down hard, errors, latency issues and other customer request assistance. Has the ability to perform Layer 1 testing on Verizon DXC equipments: Tellabs Titan 5500, Alcatel 1631 and Alcatel 1671 for T1s and Alcatel 1630, DXC 1/0 equipment.
We perform cooperative testing (e.g. Head to Head testing, Loop Testing) with the Local Exchange Carriers(LEC) such as AT&T, CenturyLink, Frontier, Verizon Local, Fairpoint and other Independent Telcos.
We are also the service desk, we are the Point Of Contact(POC) of the customer when they call/ask for update. We contact LEC for update. We escalate the Trouble/I----------- ticket if necessary. We call customer for ticket closure and provide them the Reason For Outage(RFO).
