I have two years of direct experience with Amazon's Catalog Department, I have developed extensive expertise in various aspects of Seller Support, focusing primarily on the Catalog.
My key areas of focus include:
• Adding or relisting product listings • Creating product variations • Using Excel for catalog management • Assisting sellers with appeals on account violations • Requesting ASIN reinstatements for sellers • Optimizing listings for search queries • Correctly assigning product categories • Indexing products for accurate sales rankings • Managing FBM (Fulfillment by Merchant) inventory • Handling claims such as A-Z claims and chargebacks • Assisting with Buy Shipping and updating shipping settings • General account updates and management
With an additional three years of experience in Customer Service at Amazon, I've further developed my communication skills and refined my ability to deliver top-tier experiences. My dual expertise in both Seller and Customer backend processes equips me to effectively navigate and optimize business's performance on E-commerce platforms, ensuring success in the competitive market.mpetitive market.
