Customer Experience & AI Operations | AI QA & Optimization | Gorgias, Shopify & CRM | Customer Support & Automation

Hey 👋 I’m Dani — the person you can trust with your customer inbox.

I help eCommerce brands deliver fast, thoughtful customer support across email, chat, phone, and social DMs — so you can stop worrying about what’s happening in your inbox at midnight.

I’ve spent the last few years handling everything from “Where’s my order?” to “This doesn’t work” with a calm, clear approach that keeps customers heard, supported, and moving toward a resolution.

I’m quick on the keyboard, big on attention to detail, and serious about keeping every response consistent with your brand voice.

Here’s what I bring to the table:

✅ eCommerce & CX: Order management, returns, exchanges, refunds, shipping, escalations & customer issue resolution
✅ Tools: Gorgias, Kustomer, Zendesk, Zoho Desk, Shopify
✅ Performance: 95% CSAT + experience handling up to 80 tickets/day
✅ Operations: CRM cleanup, dispatch operations & order management
✅ Social Support: TikTok, Instagram & Facebook moderation using Nectar and Meta Business Suite
✅ Team Support: Agent coaching, QA, SOPs, training documentation & process improvement

I’ve also worked behind the scenes to improve support processes, coach CX teams, and optimize AI-assisted customer support — so I understand that great CX isn’t just about answering tickets. It’s about building systems that make great support easier to deliver.

If you need someone who can plug in quickly, take ownership, and make your customers feel genuinely taken care of, let’s talk!